cincyskier

As far as my national coordinator taking care of things.... I went thru the normal chain of command going first through my dealerhsip as I expected it to be a fairly simple fix. Little did I know what I we were getting into. I'll admit, I should have contacted my rep much sooner than I did, but at the end of the day, everyone (both dealership and the Promo rep I contacted) did everything in their power to get me back on the water. Also...If the dealer would have had a spare unit, they would have given it to me that day mine went out. They are by no means a small dealer, but when it comes to selling boats with 3-event ZO..... im pretty sure they have sold two (one of them being my promo boat). Its a VERY heavy wakeboard boat market in Cincy....not many ski boats outside of Promos are sold every year. So having a spare unit close-by wasnt an option we could pursue.

Thanks for the help. I was able to get ahold of Greg Badal and he had a spare, personal unit he was going to overnight me to get me thru the time until the new one came from Zero Off. But, apparently we (dealership and I) barked up the right tree today, and we actually made some headway with E-Control. Long story short, the new unit will be in the mail Thursday. They aknowledged that there process of how dealerships order replacement parts is severely broken, and this case actually made it to the desk of their marketing manager. Hopefully....fingers crossed.... they are able to fix their issues with lackluster customer support after this. Thanks again for the help, and hopefully I will be back on the water this weekend.

Taking the boat back and demanding my money back is a little excessive, at least for me, especially given the relationship I have with the guys at my dealer (Cincinnati Mastercraft). They bend over backwards for me, and every one of their customers every time, every issue. So I can hardly put anything back on them, as they are just as frustrated with the whole thing. I tried calling Aarne and hes out on vacation this week. I also have a call/message into Jim Beebe the head of midwest drivers.

As far as buying a new gauge...... the dealership was told a couple weeks back that there were no units availible at the time and that they (ZO) would have to take one that was already slated for a prodcution boat to get me one. Of which was not an option we could pursue. And as far as MC reimbursing me for the missed events, they are in fact taking care of it, but, for me, thats my smallest concern. I didnt decide to become a promo driver for the money, rather, I am in it to promote the product, the sport and the lifestyle. To me, the financial kickback for taking the boat to tournaments and participating in events is just a nice perk of the whole thing. That being said, my frustration is the fact that my boat has been sitting on its trailer for the past 3 local tournaments.

This is a repost from my post on TeamTalk, but was told it would be a good idea to post it here as well: I am a promo driver with a 2012 PS197 and about a month ago the down button on my Zero Off stopped working. Ran through the gamit of checking, resetting everything etc, and the button is in fact dead. Luckily for me, I have still been able to slalom off it even though its stuck at 36 mph (I cannot cycle through the speeds). I also use my boat to pull practices for the UC Waterski Team, and for the past month we have had to hand drive it just so we can use the boat (makes you appreciate speed control and how spoiled we have all become). But as far as using the boat for its intended prupose of using it to pull tournaments, the boat is rendered useless. I have already missed 3 events because of ZO not working, and I have a couple more in the coming weeks that I am not too confident about making. Both my dealership and MC have been aware of the problem since Day 1 and have been on top of it, but both they and myself, are having zero luck with Zero Off (no pun inteded) and getting any type of response from them. I understand that some things take some time to get resolved, but the fact that its been over a month and I am on the verge of missing a total of 5 events for the year is a little frustrating. And we still have no line of sight to a solution. We are at a loss of what to do to get this resolved any faster. Any suggestions?