like everything, there are goods and bads. I love the gear and want to rep the brand. My area is being consumed by Radar (which is a great brand and great for Canadian skiers), but I am still loyal to HO. What I found most annoying was no one stocks all the gear. To buy shirts I had to go to waterskis.com. To get hats I had to go to wakehouse.com. Two sites, two sets of shipping unless I got over 99 each. Two sets of exchange rates (70 cents USD to 1 dollar CAD) plus customs, brokerage etc, all to advertise for them lol.
HO, and more importantly, Seattle watersports went to bat huge for me when I broke the tail off my A3. HO had to go through their protocol so SWS said they would deal with HO, sent me out a new A3 and it got to the border by Friday (I only live 45 mins from the border) and I was skiing it that weekend. That kind of service (whether it was more SWS than HO, I will never know) is why I choose to buy what I buy. Price is no match for quality customer service. I just wish us darn Canadians could get some service to eh? lol