I have a used Gekko, and everytime I would call Mark he was super helpful and responsive. I also love the boat.
I think the issue for a budget boat though...or any new boat for that matter...is people want to see if the company will be around longer than the warranty. It is a total catch 22. You can't have a company last if no one buys them, but people won't buy them if they don't know the company will last.
Also, everyone SAYS they want a barebones boat...as long as the barebones boat is sexy, has heated seats, a stereo, 6.2l engine....