Baller bishop8950 Posted November 1, 2018 Baller Share Posted November 1, 2018 I needed an Animal heal rubber because I messed one up modifying it, and the boot is otherwise new. I call HO, get a human on the phone immediately, Austin had the part in stock and I had it the next day. It seems that this level of service is rare these days and I really appreciate it HO! Link to comment Share on other sites More sharing options...
Baller savaiusini Posted November 1, 2018 Baller Share Posted November 1, 2018 That's my boy! Sam Avaiusini - HO Sports Company - Director of Inside Sales and Business Operations Link to comment Share on other sites More sharing options...
Baller ISP6ball Posted November 1, 2018 Baller Share Posted November 1, 2018 I sent an email this morning about a replacement part. @savaiusini responded very promptly. I received an additional email early this afternoon telling me the part had been shipped out. Mad props to HO's customer service as well. Thanks again Sam! Link to comment Share on other sites More sharing options...
Baller Jaypro Posted November 5, 2018 Baller Share Posted November 5, 2018 HO has always been great. @savaiusini is top notch at getting back to you. I would be hard pressed to ski something other than HO. Plus their products rock... Link to comment Share on other sites More sharing options...
Baller DavidP Posted November 7, 2018 Baller Share Posted November 7, 2018 I lost a fin box screw and @savaiusini sent me an entire set super quick and just this week helped my daughter place an order for a Syndicate Pro. Second to none on customer service! Link to comment Share on other sites More sharing options...
Baller ToddA Posted November 10, 2018 Baller Share Posted November 10, 2018 Again, @savaiusini does it again with outstanding service! I had one little part needing to be replaced, and a few emails later it is in the mail shipped same day. Sam and The HO Team Rock! Thanks Sam! Link to comment Share on other sites More sharing options...
Baller MDB1056 Posted November 10, 2018 Baller Share Posted November 10, 2018 HO's always been great to me. A while back looking for new heel rubber for an old pair of Ninety-Eights on a CDX1 I called them and they sent me new heel rubber with pull handles - far better than the original with finger holes, no charge. Their only request was that I make a $5 charitable donation. I donated $20 to St Judes in HO's name. Also my daughters A2 needed a new Syndicate lion head and they sent replacement(s) immediately. Great folks. Link to comment Share on other sites More sharing options...
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