Baller Garn Posted July 30, 2012 Baller Share Posted July 30, 2012 I really need to say something about HO and their customer service. Earlier this year I completely ruptured my Achilles Tendon going around 1 ball when my ski slid out. I am on a new S2 and EXO Form bindings. It was my rear Achilles that ruptured. As the ski slid out it then caught its edge causing me to quickly compressed down into the ski rupturing my tendon. I have the double EXO Form boots. HO makes what they call a Rear Toe Boot for the EXO system which gives your foot a little bit more movement. I was wondering if that would have help prevented my Achilles from rupturing. I emailed HO, told them what happened, and asked them their opinion about it. They got back to me and we exchanged emails a couple of times. Next thing I know I receive in the mail a new left EXO Rear Toe Boot from HO. I can't even try it until next season yet they still send me one! In my opinion, HO is going above and beyond what is considered "good" customer service. This is exceptional customer service! Talk about standing behind your products and taking care of the customer! This is also why I have been a loyal HO user since the 80s (yes, I'm that old). A lot of companies could learn something about customer service from HO. So thank you HO for all your help and service. I'm extremely appreciative for everything. Garn Link to comment Share on other sites More sharing options...
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